Demand Driven Capacity Service Provision

Pact believes that, in order to overcome the complex challenges faced by developing countries today, a new and creative approach to capacity building is needed. It must be holistic rather than piecemeal. It must focus on systems and linkages, engaging every actor in the capacity building value chain, rather than viewing individuals or organizations in isolation. It must help networks of organizations to leverage their own collective intelligence to respond to local, sectoral or global challenges. And, it must employ local assets — knowledge, personnel and organizational infrastructure — to provide high quality capacity building services in an agile and efficient manner.

It is in this context that Pact CBSG has developed an action research platform around Demand Driven Capacity Service Provision. The goal of our research are to identify the systemic barriers that prevent viable, high quality, local driven markets for capacity building services from emerging. We also focus on defining, measuring, and fostering action around performance improvement of the supply-side and demand-side issues that affect local service providers.

For more information read Pact's 2007 publication Building Dynamic Service Provider Communities: A Value Chain Approach

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